Recently, we received a customer from another city, and at the beginning we communicated directly with the other party’s purchase. There must have been a leak in this communication, resulting in us not having much to talk about when we met. Because there is a big difference between the customer’s needs and our products? Why is this so? On the one hand, procurement doesn’t have a good understanding of what our company needs, and on the other hand, we don’t put too much emphasis on what parts of our expertise are and what we’re not good at. Here I think of a problem, that is, many times the person who asks for materials, he first has to know what he wants, if he can clearly communicate this idea to procurement, then procurement should be able to find what he needs; But if he just came up with a general concept and asked the purchaser to look for it, it was likely that what he found was not what he needed. If you drive back and forth for two or three hours for something that isn’t really needed, it really shouldn’t be. In the past, when making other products, the engineer went directly to the supplier or sample of the material he needed, and when it came to the later production, the purchase could take the original sample or sample supplier information to the thing he needed. This ensures that you are getting the right thing and that you don’t have to waste your time. Including the time of the person who made the request. Because in the current situation of such a developed network, there is time to describe this demand clearly, and it is enough to find similar products on the Internet. Isn’t this better than driving for more than an hour without figuring out the situation and running over to communicate the details?
For example, one of the questions we like to ask customers when we make foam packaging liners is, do you have a packaging design now? Or are there any samples? If you have all of these, it’s as simple as quoting according to the design and order quantity. If not, then we will come up with a sketch according to the customer’s needs to confirm what the customer needs, if the customer himself is not clear about what he wants, then it will be difficult for us to cooperate with the production side.
Figure out the requirements first, and then determine how to solve them. This may be more efficient.